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Privacy Policy

Last updated: 11 August 2026

This explains what Khawoji collects when you use the app or website as a customer or vendor, why we collect it, and how to get it deleted. We collect what's needed to get food from a kitchen to your door — nothing is sold to third parties.

1. What we collect

From customers

  • Name, email, phone number, and account password (stored as a hash, never in plain text).
  • Delivery addresses you save to your account.
  • Order history: what you ordered, from which vendor, amounts, and status.
  • Ratings and comments you leave after a delivered order.
  • Location coordinates, only if you choose to share them, used to sort restaurants by distance.

From vendors

  • Business name, email, phone, address, and cuisine type.
  • Menu items, photos, categories, tiffin plans, and offers you create.
  • Payout details — UPI ID or bank account, IFSC, and bank name — used to send you settlements.
  • Order and earnings history for your kitchen.

Automatically

  • Basic request data (timestamps, device/browser info) generated by using the app or website, used for security and debugging.

2. How we use it

We use the data above to:

  • Create and secure your account, and let you sign in.
  • Route your order to the right vendor and get it delivered to the right address.
  • Show vendors relevant to you (by cuisine, search, or distance).
  • Calculate vendor earnings, commission, and payouts.
  • Respond to support requests and resolve order issues.
  • Detect and prevent fraud or abuse of the platform.

3. Who we share it with

When you place an order, the vendor fulfilling it sees your name, delivery address, phone number, and order details — they need this to prepare and deliver your food. Customers similarly see a vendor's public profile (name, cuisine, rating, address) when browsing.

We share payment information with PhonePe to process transactions (see Payment data below). We don't sell your data to advertisers or other third parties, and we don't share it beyond what's needed to run the platform, respond to legal requests, or protect against fraud.

4. Payment data

Payments are processed by PhonePe. Khawoji does not receive or store your card number, UPI PIN, or bank login credentials — those stay within PhonePe's systems. We do store the outcome of a payment (paid, pending, failed) and the amount, so we can confirm your order and reconcile vendor payouts.

5. Storage & local device data

Your login session is stored on your device (in the app's local storage) so you don't have to sign in every time you open Khawoji. Clearing app data or signing out removes it. The website doesn't set tracking or advertising cookies.

6. Retention

We keep account and order data for as long as your account is active, since order history is part of how the app works (reordering, support, vendor earnings records). If you delete your account, we remove your personal profile data; order records tied to a vendor's earnings history may be retained in a de-identified form for accounting purposes.

7. Your rights

You can review and update your profile information directly in the app. To request a copy of your data, or to have your account and personal data deleted, email privacy@khawoji.com from the address on your account. We'll confirm and act on deletion requests within a reasonable time.

8. Children

Khawoji isn't directed at children, and account holders should be old enough to enter into a payment transaction under applicable local law.

9. Changes to this policy

If this policy changes materially, we'll update the date at the top of this page. Significant changes affecting how your data is used may also be communicated in-app.

10. Contact

Questions about this policy or your data: privacy@khawoji.com. General enquiries: hello@khawoji.com.